At our Clinic, we are dedicated to delivering the highest quality and the most efficient services to our patients.
We fully understand that cancellations may occur, and in circumstances beyond your or our control we may need to reschedule your existing appointment with no additional charge.
However, if an appointment is missed or cancelled with less than 48 hours’ notice, we are not able to offer this appointment to other patients.
- We require 48hrs notice for all cancellations
- If 48 hrs notice is given, your treatment deposit will be held as credit on your account to be used for your next treatment
- However, if on a course of treatment, you stand the risk of having a treatment being deducted from your course
We attempt to be available during the times our patients require. At our clinic, we recognise that unanticipated events occur. However, out of respect for both our practitioners and our patients who are trying to rearrange their busy schedules, we try to encourage our patients not to cancel appointments last minute or not arrive for scheduled appointment.
All patients when booking an appointment will be informed of our cancellation policy. It is important that everyone is aware of their rights to cancel.
In order to ensure a smooth running of the service it is important that notice is given for any cancelled appointments to ensure that the time can be offered to those waiting.
All cancellations have to be made 2 working days ahead of the appointment to avoid 100% cancellation charge. If you do not provide us with the appropriate notice, it will result in the loss of the original deposit, with an additional deposit required for scheduling a new appointment.
Patients who have pre- purchased courses of treatments will forfeit one of the treatments.
If you do need to change your appointment, please advise us as early as possible. For any rescheduled bookings, all consultation fees must be redeemed within 6 months of initial booking.
All patients may cancel or reschedule an appointment without charge prior to 48 hours in advance.